Questions and Answers on the Canada Emergency Response Benefit

Can I apply for the CERB over the phone, or only online? What if I don’t have access to a computer at my house and I must self-isolate?

The best way for you to apply for the Canada Emergency Response Benefit is online. However, if you do not have online access, you can obtain further information on how to apply for the Benefit using the toll free number 1-833-966-2099.

Under what circumstances can I apply for the CERB?

The Canada Emergency Response Benefit is available to those who stop working for reasons related to COVID-19, for example:

There may be other reasons related to COVID-19 beyond these examples why you may have stopped working. However, you cannot voluntarily quit your job.

Alternatively, you can apply for the Canada Emergency Response Benefit if:

To get the Canada Emergency Response Benefit, you may not earn more than $1,000 for a period of at least 14 consecutive days within the initial 4-week period of your claim or $1,000 in total for each subsequent claim.

How do I know whether to apply for EI benefits or the CERB?

If you have stopped working because of COVID-19, you should apply for the Canada Emergency Response Benefit.

A single portal is available to assist you with the application process. You will be asked to answer a few simple questions, which will help direct you to complete the application best suited to your situation.

For anyone who became eligible for EI regular or sickness benefits on March 15, 2020, or later, your Employment Insurance claim will be automatically processed through the Canada Emergency Response Benefit.

For other Employment Insurance benefits, including maternity, parental, caregiving, fishing and work-sharing, you should continue to apply as you normally would.

If I am already receiving EI regular benefits, should I reapply for the CERB?

If you are already receiving Employment Insurance regular benefits, you will continue to receive these benefits until the end of your benefit period.

You cannot be paid Employment Insurance benefits and the Canada Emergency Response Benefit for the same period.

I have applied for EI regular or sickness benefits, but my claim hasn’t been processed yet, do I need to reapply for the CERB?

No. You should not submit another application for the same benefit period.

Service Canada is processing all of these claims as quickly as possible.

What if I stopped working before March 15th but only applied for EI after March 15th – which benefit will I receive?

If you became eligible for Employment Insurance regular or sickness benefits before March 15th, your claim will be processed under the pre-existing Employment Insurance rules. You will not receive the Canada Emergency Response Benefit.

Do I need to provide any documentation when I apply for the CERB?

You will need to provide your personal contact information, your Social Insurance Number and confirm that you meet the eligibility requirements.

You may be asked to provide additional documentation to verify your eligibility at a future date.

Do I need a medical certificate to receive the CERB if I am in quarantine or sick from COVID-19?

Is a Record of Employment required to apply for the CERB?

A Record of Employment is not required to apply for the Canada Emergency Response Benefit.

However, employers are encouraged to provide a Record of Employment in the event that any employee should subsequently apply for Employment Insurance benefits.

Eligibility

What are the eligibility criteria for the CERB?

The Benefit is available to workers:

When submitting your first claim, you cannot have earned more than $1,000 in employment and/or self-employment income for 14 or more consecutive days within the 4-week benefit period of your claim.

When submitting subsequent claims, you cannot have earned more than $1,000 in employment and/or self-employment income for the entire 4-week benefit period of your new claim.

Provided it is allowed in your province or territory, you may also receive provincial or territorial support payments at the same time you receive the Canada Emergency Response Benefit.

Does eligibility for the Canada Emergency Response Benefit (CERB) now include a requirement to seek and accept work opportunities or to return to work when requested by your employer?

Eligibility for the CERB is unchanged. CERB continues to support workers by providing $500 a week to eligible workers, including the self-employed, who have stopped working and lost income due to COVID-19. The CERB responds to a broad range of situations that may require a person to stop working. However, a person is not eligible if they quit their job voluntarily.

As the economy gradually opens, the Government of Canada encourages workers who are able to return to work to do so, provided it is reasonable based on their individual circumstances. Workers who are able to work are also encouraged to consult the tools available through Job Bank, Canada’s national employment service, to help with their job search.

Do I need to be laid off to access the CERB?

Workers who remain attached to their company can receive the Canada Emergency Response Benefit if they meet the eligibility requirements.

Can you receive the CERB if you are not a citizen or permanent resident?

Yes if you meet the eligibility requirements, which includes residing in Canada and having a valid Social Insurance Number.

Am I eligible for the CERB even if my job is still there but I don’t feel comfortable going to work as a result of risk associated with COVID-19? For example, what if I have someone at home who has a compromised immune system and I cannot risk infecting them.

The Canada Emergency Response Benefit is available to those who stop working for reasons related to COVID-19, for example:

There may be other reasons related to COVID-19 beyond these examples why you may have stopped working. However, you cannot voluntarily quit your job.

If you are concerned about the safety of your working conditions, you should discuss the situation with your employer.

Yes. You are eligible for the Canada Emergency Response Benefit if you are laid off as a result of reasons related to COVID-19, even if you maintain your attachment with your employer.

If I lost my job prior to March 15th for reasons related to COVID-19 will I be able to receive the CERB?

If you became eligible for Employment Insurance regular or sickness benefits prior to March 15th, your claim will be processed under the pre-existing Employment Insurance rules.

If you are not eligible for Employment Insurance regular or sickness benefits and lost your job prior to March 15th you may be eligible for the Canada Emergency Response Benefit delivered by the Canada Revenue Agency. However, the Benefit is only available for periods between March 15 and October 3, 2020.

Am I eligible to apply for the CERB if I have not declared that I earned any money in the last year?

While having filed income tax for 2019 is not an eligibility requirement, you will need to confirm when applying for the Canada Emergency Response Benefit that you had at least $5,000 in employment or self-employment income in 2019 or in the 12 months prior to the date of your application. You will also need to confirm that you have not earned more than $1,000 in employment and/or self-employment income in a period of at least 14 consecutive days within the first benefit period and for the entire 4-week benefit period of any subsequent claim. If you are deemed ineligible for the Benefit at a later date, you will be required to pay it back.

The income of at least $5,000 may be from employment and/or self-employment. For those who are not eligible for Employment Insurance you may also include maternity and parental benefits under the Employment Insurance program and/or similar benefits paid in Quebec under the Quebec Parental Insurance Plan as part of the calculation for income.

Can employers send their employees off on furloughs to help cope with the decline in available work?

Employers can choose to ask their employees to take a furlough to help meet their business requirements.

In this case, the employee would be considered to have stopped working (unpaid leave) and eligible for the Canada Emergency Response Benefit provided they meet the other eligibility criteria.

There is no requirement for the employer-employee relationship to be severed and the employee can continue to receive other benefits such as medical benefits from the employer and still be eligible for the Benefit.

If an employee has stopped working but is still receiving benefits from their employer (for example, medical) are they eligible for the Canada Emergency Response Benefit?

Stopping work does not mean that the employee has severed all ties with their employer. The employer can continue to provide non-cash benefits to the employee and these will not impact their eligibility for the Canada Emergency Response Benefit.

Does being in receipt of severance impact a person’s eligibility for the Canada Emergency Response Benefit?

A severance payment does not impact an individual’s eligibility for the Canada Emergency Response Benefit.

Income Requirements

What counts towards the $1,000 in income I can earn?

The $1,000 includes employment and/or self-employment income. This includes among others: tips you may earn while working; non-eligible dividends; honoraria (for example, nominal amounts paid to emergency service volunteers); and royalties (for example, paid to artists).

However, royalty payments received from work that took place before the period for which a person applies for the Canada Emergency Response Benefit do not count as income during that specific benefit period.

Pensions, student loans and bursaries are not employment income and therefore, should not be included in the $1,000.

Applications will be verified against tax records to confirm income.

Does the $1,000 limit on income from employment and/or self-employment for each 4-week benefit period apply to when income is earned or when income is received?

For the purposes of CERB, the $1,000 limit relates to earnings from employment and/or self-employment. Income is considered to be earned at the time work is performed and not when payment is received. Self-employed workers need to assess their earnings to determine whether they earned more than $1,000 during that period, regardless of whether they received a payment.

What income types count towards the $5,000 in employment and/or self-employment income?

The $5,000 includes all employment and self-employment income. This includes among others: tips you have declared as income; non-eligible dividends; honoraria (for example, nominal amounts paid to emergency service volunteers); and royalties (for example, paid to artists). If you are not eligible for Employment Insurance, you may also include maternity and parental benefits you received from the Employment Insurance program and/or similar benefits paid in Quebec under the Quebec Parental Insurance Plan.

Pensions, student loans and bursaries are not considered employment income and should not be included.

Does the minimum income of $5,000 have to be earned in Canada?

The income does not have to be earned in Canada, but you need to reside in Canada.

If I am in receipt of dividends am I eligible for the CERB?

Yes as long as the dividends are non-eligible dividends (generally those paid out of corporate income taxed at the small business rate) and you meet the eligibility criteria.

Non-eligible dividends count towards the minimum $5,000 in income required for eligibility. Non-eligible dividends also count toward the $1,000 income threshold for a benefit period.

Do artists’ royalties count as employment or self-employment income with respect to the CERB?

Yes, in some cases. Artists’ royalties would be considered payments received as self-employment income if they were received as compensation for using or allowing the use of a copyright, patent, trademark, formula or secret process that is a result of their own work or invention. These royalties count towards the $5,000 income threshold, as well as towards the $1,000 that claimants can earn per month while receiving the Benefit. However, royalty payments received from work that took place before the period for which a person applies for the Canada Emergency Response Benefit do not count as income during that specific benefit period. Other royalties (for example, from investment activities) do not count with respect to the Benefit.

Payment

How much could I receive through the CERB?

If you meet the eligibility requirements, you would receive $500 per week to a maximum of 28 weeks.

The Benefit is taxable, you will be expected to report it as income when you file your income tax for the 2020 tax year.

When and how will I receive my CERB payment? Is there a waiting period?

There is no waiting period so you will receive your Benefit within 10 days of applying.

Payments will be made through direct deposit or by cheque; however direct deposit is faster.

Your payments will be retroactive to the date you became eligible.

If I would be entitled to more than the $500 per week under EI, will I get the higher amount?

You will receive $500 per week, regardless of what you may have been eligible to receive through Employment Insurance.

However, once you are finished receiving the Canada Emergency Response Benefit, you will still be eligible to receive Employment Insurance at the higher rate provided you cannot find a job. Getting the Canada Emergency Response Benefit does not affect your EI entitlement.

If I would have been entitled to less than the $500 per week under EI, will I get the $500?

You will receive $500 per week, regardless of what you may have been eligible to receive through Employment Insurance.

What happens if I get a CERB payment I am not entitled to because I applied twice - once to the Canada Revenue Agency and once to Service Canada?

Canadians should only apply for the Canada Emergency Response Benefit from either Service Canada OR the Canada Revenue Agency, not both. If you have already applied for Employment Insurance benefits but haven’t received your benefits yet, you should not submit another application.

While there will not be any penalty for Canadians if you have received a payment in error, you will have to repay the CERB benefits for which you are not entitled and will receive a letter from the CRA providing you with further information about the repayment process.

Specifically, if you have received the Canada Emergency Response Benefit twice for the same benefit period, you are requested to return one of the payments to the Canada Revenue Agency using the following procedure:

Please do not send cash through the mail.

Please mail your payment to:

Revenue Processing – Repayment of CERB
Sudbury Tax Centre
1050 Notre Dame Avenue
Sudbury ON P3A 0C1

Once I receive my first payment, can I assume I will receive my next payment 4 weeks later?

No, the renewal of payments will not be automatic. You must confirm your eligibility for each period for which you apply either online or by phone (1-833-966-2099).

If you are receiving your Benefit through Service Canada you must complete your EI Report Card to confirm your eligibility.

Maternity/Parental benefits